How do I find out more about your service?
We are more than happy to answer any and all of your questions regarding the. Shirt and Simple service. We love showing potential partners the powerful service and introducing to them the many ways that it will better their
business. We encourage you to us the contact section to chat with us live online, leave us a message, contact us via email or call us toll-free. You can also use our support center/forum and services pages to learn more. We also suggest browsing an active location at shirtandsimple.com. The Iowa City Location is run by Shirt and Simple staff and was our first location. It is a good example of a 'mature' location. You can also checkout a sample location to learn about customization options for the service.
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How much does your service cost?
Shirt and Simple started as a middle-man company. We basically referred orders to a certain print shop and received a cut of each shirt sold. We also had all of the control over SaS admin areas. As we talked to different printers around the country, however, we learned that there was a real desire for partner-side control. Therefore, we created the Shirt and Simple franchise business model. We're turning over complete control of our site to your business! You decided exactly which products you want to offer and at what prices. You control location variables, web content, discounts, and much much more (see What Can I Customize Here for more info). You also receive each payment as soon as it comes in through a customize merchant account. Our reporting and online management tools make it incredible simple to stay organized and integrate this powerful online service into your in-store operations. Pricing varies slightly by location (we create a new contract with each partner), but prices are monthly and usually look something like this...
Orientation - This is free! We provide you with the support and documentation to get familiar and comfortable with the service. We supply much of the content you need to have your service up and running in now time at all. Everything is automated and you can make most changes to product, price, content, and location variables in real-time.
Merchant Setup - In order to integrate online payment with your company's bank (so that you receive the money you'll be collecting online) we are required to either setup or manipulate your credit card processor (merchant
company) into our site's infrastructure. This is the only setup fee you will be required to pay and the price usually depends on your current setup. Costs range from $200 - $450. If you do not do so already, you may also be
required to pay a yearly fee to allow secure transactions to be made through your cart. We do not make any profit off of these fees...they are required by companies like Visa and MasterCard to allow for online purchasing.
Hosting - Free! We cover all hosting, domain name, and other web-related costs so you don't need to worry about them!
Franchise Fee - This is a monthly fee that varies by contract. Our current monthly fee is $300 with a yearly contract.
Special Offer - In order to give you time get comfortable with the service and start integrating in into your customer base, we will waive your first two months of franchise fees. We understand that this is a new service and will take time to reach its true potential in your company. When we started the original Shirt and Simple location, we only pulled in a couple of orders a week on the site. After two years, we're now pulling in 3-5 new orders a day! This is truly and idea that builds on itself as more and more customers realize it's stress-saving benefits!
Optional Costs - Any additional costs are completely up to you. We offer professional website and content design, a number of marketing packages (included professional video, graphic design, internship programs, and jumpstart packages).
Please contact us for more information concerning pricing!
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How long does it take to activate your service?
Activation and setup takes about a week. Once we activate your partnership, you will be able to start building and customizing your website right away! It will usually take us between 4 and 7 business days to setup your merchant account so that you can start accepting credit card payments through your location (and so that the payments get deposited into your bank account)! This time gives you a chance to get familiar with the service. After your merchant side is setup, you can start using the design center and online order pages right away!
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How do I receive payments?
To make a long answer short...you get paid right away whenever someone orders something on your site and we provide you with the reporting to keep it organized and efficient.
Once we code your location to directly deposit payments into the bank account you designate, you receive payments immediately. You will receive a receipt each time an order is placed (whether it is for a full order or simply a individual order being placed on a custom order page). You will also receive a summary of each night of all the money you collected online that day. Each time an order page expires or a simple shopping cart order is placed, you will receive a detailed report from our site with total payment info, tax and organizer commission information, and size/quantity info.
We'll happily provide you with examples. Please contact us.
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Do I need programming experience?
No! When Shirt and Simple president, George Pfeiffer, started Shirt and Simple, he had very little web experience. He knew the idea was great and paid some experts to set up a site with a service that was incredibly user-friendly. While the admin controls are feature-rich...they are also built for anyone to understand. You can operate Shirt and Simple as a 'webmaster' with no experience! As with any service, you will need to spend some time exploring all of the different options and capabilities of the service in order to make the most of it....but we have plenty of web pages and documents to help you with this! If you require some complex content coding to be done, we can provide you with that support as well.
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What are custom order pages? Do I have to use them?
Custom order pages are the reason we started our service. No, you don't have to use them...but you SHOULD! Here is why...
A custom order page is designed for the organizer that has an order where everyone in the order group is paying separately for their product. Instead of having to collect money from all of these people and be responsible for hunting down payments, organizing order info, and holding large sums of money...organizers can use the Shirt and Simple service to post their custom product online! Group members then go to and organizer's page and submit their payment via the internet. The organizer never touches a dime of the money and also enjoys numerous other features (onsite design studio, organizer commission capabilities, pre-purchase product viewing for group members, e-vite engine, automated order group information forms, and more). Even if an organizer is using one credit card to pay for the entire order, they can still enjoy our onsite design center where they simply send you their design and pay instore, or opt to pay for their right from our website via a simple shopping cart. There are a lot of reasons why our award winning service is great for organizers and their group members...but why is it great for your company?
The biggest problem our partners have had is handling the surge in orders that comes from Shirt and Simple growth. Not only does our service provide your customers with an incredibly unique way to order custom apparel (via the design center and the personal online order pages) but it also provides you with a very special marketing opportunity. Traditionally, if a customer comes into your store and sets up an order, they will then go out and collect money for that order and return to your store to pay. This organizer is the only one who experiences and interacts with your company. If that same organizer walks into your store and your show them how to create an order page on Shirt and Simple, they will not only save a great deal of time and stress (making them more likely to become a repeat customer), but they will also send all of their group members to YOUR SITE to place orders! All of a sudden you have 50 or 100 different people experiencing and interacting with you business! Your now selling shirts to everyone in the group...not
just the organizer! All you need to worry about is doing a good job on the order...and you've got a big new group of happy customers who will probably return to YOUR company when they setup an order of their own! We feel vain when we say Shirt and Simple orders should be your most important orders...but from a marketing viewpoint...they really should!
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What can I customize?
If we put a full answer here...this page would go on forever! For a completely walkthrough of what you can customize, please contact us and we'll happily show you. For the purposes of this FAQ page (and to give you a feel for the control you'll enjoy), here is a list!
- The URL (web address) of your page
- The Color Scheme or your page
- Various content pages (the home page, contact page, contact page, etc) using our provided site editor
- Which products you will offer on your page
- The prices your products will be offered at
- Promotions and discounts
- Location Variables (tax rate, time zone, etc)
- Pricing Variables (cost of extra ink, extra screens, custom names/numbers, etc)
- Header and Logo (that shows up on each page)
- Random Ad Generator (control the adds that show up on each page)
- Disclaimers and Notices
- Admin Account Controls
- Company Information
- Turnaround Variables (that control the calendar organizers choose their preferred pickup date from while setting up an order page)
And it's all automated! If you decide to remove or edit a product from your list, that change will be made on the site and in the design center right away! Feel free to checkout our sample location for customization ideas and also contact us for a full walk-through!
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How do I manage orders?
Managing orders is made incredibly easy with the Shirt and Simple admin controls. You will have the ability to view and edit organizers and make changes to their pages if need be. You will also be able to keep track of products sold and sort for/view unique orders from group members. This provides you with a history of all transactions, the ability to troubleshoot orders, and the option to void or decline transaction for reporting purposes (you will also need to handle refunds or voids through your merchant account or at your store). Shirt and Simple reporting is an automated system that makes is easier than ever to keep track of orders and integrate your new service with your current infrastructure. Each time an order is placed, there is an intent to order, an order page expires, or design information comes in, you are notified with detailed emails. Though all of this information is available online, these emails are great for notifying you of significant events happening on the site and can also supplement your current order processing system. Our reporting system also aids your customers by providing them with a detailed receipt of their order and, in the case of a customer order page order, a full list of the names, sizes, contact info, and any custom number/name info of their entire order group. This makes distribution incredibly simple! Best of all...your team and your customers can access your admin panel from ANY computer with internet access!
To fully grasp the power of our online management system, please contact us! We will happily walk you through each feature and show you examples of how everything works!
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Who uses this service?
Anyone of your customers can benefit from the Shirt and Simple service. The design center provides just about any option imaginable (from creating the full design online to simply adding detailed instructions for your design team). Customers paying with one credit card can simply send your their design and pay in-store OR they can choose to pay online via our Simple Shopping Cart.
Organizer who have groups or events where each person will be paying for his or her shirt separately can enjoy our most unique service; custom order pages. Whether they're organizing a bar crawl, floor shirt order, frat or sorority function, sports uniform, bachelorette party, tailgate, or any other function, they can count on Shirt and Simple to do most of their work for them! We collect, compile, and organize the money for their order, keep track of sizes, names and any customizations, and insure that all necessary information is collected so that your company can produce the order on time. Best of all, our service is COMPLETELY FREE TO USE for your customers! All they need to do is create their free page, send their friends to it, and distribute the shirts when they're ready!
Shirt and Simple also serves every individual in your customer's order group. In the same sense that customers no longer need to collect group member's money, group members no longer need to get it to your customer! Shirt and Simple is also a perfect way to let people know about an event, post product design online so individuals can see what they'll be ordering, and provide members from out of town an easy way to submit their money BEFORE the shirts have to be paid for!
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How does the design center work?
The design center is almost complete and we plan on launching it soon! Please check out http://www.sasitup.com/help to preview the help site we are building for it!
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Can I preview the service?
Yes! We preview to give you a personal tour so you don't miss anything...but feel free to check out a Live Location Here or A Sample Location Here. Contact us today for a walk through!
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How can I learn more?
The best way to learn more is to contact us. You can chat with us online using live chat, leave us an online message, email, or call us. We'd love to hear from you!
You can also learn more about our service by exploring this site, www.shirtandsimple.com, and our support site www.sasitup.com/support
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